Please make sure to save the file to your hard drive and run the download from that file rather than choosing the Open option in the download. Simply download from the website and try again. The download program was corrupted or did not finish downloading. Received a "Cannot open file" or "not a Win32 file" error message for the install. Doing so will give you an error message.īecause the settings files are typically stored in a different folder, uninstalling the program will not remove the settings (unless you are using Windows 95, Windows 98 or Windows Me). You cannot install CompanionLink, DoubleLook or DoubleNotes on a network drive. It is recommended that the program be installed to the default location. Windows Vista/Windows 7': c:\Users\\AppData\Roaming\CompanionLink\Įxample: c:\Documents and Settings\JDoe\Application Data\CompanionLink\DoubleLook.Windows 2000/NT/XP: c:\Documents and Settings\\Application Data\CompanionLink\.Program Files: c:\Program Files\CompanionLink.Where does CompanionLink/DoubleLook/DoubleNotes install? 14 I upgraded my software, and my CompanionLink turned into an evaluation version.12 Do I need to fill in my company name?.11 Can I install CompanionLink/DoubleLook/DoubleNotes on a network?.10 Am I eligible for the free upgrade to CompanionLink 4.0?.9 How do I update to a newer version of CompanionLink / DoubleLook / DoubleNotes?.8 What other software must be installed for CompanionLink/DoubleLook/DoubleNotes to work?.7 I entered my keycode and now it has disappeared.5 How do I know CompanionLink/DoubleLook/DoubleNotes has finished installing?.4 How do I install CompanionLink/DoubleLook/DoubleNotes on Windows Vista/Windows 7?.2 Received a "Cannot open file" or "not a Win32 file" error message for the install.1 Where does CompanionLink/DoubleLook/DoubleNotes install?.The verbose log would show whether it's a custom action issue or something else, what kind of update (if any) that you're doing. You also don't say if you have incremented the ProductVersion of your new MSI either, so again that results in more guesswork as to what Burn might do. There's a lot of guesswork here because you say you want an upgrade but your MSI isn't built to actually do an upgrade, and you don't say if you have WiX util User in there to create a user account. I'd get a verbose log of the upgrade to see exactly what's going on. Or the ProductVersion of your MSI is the same and you got a maintenance mode repair, so a custom action would run again. If you do, then the most likely reason for your error is that Burn reinstalled your new MSI as an update by reinstalling the MSI file, and some custom action simply ran again, and yes, that user is still there because there has not been an actual uninstall that would delete it. So Burn may have decided to do an in-place update by reinstalling the MSI file (and that's more like a patch than an update), and that's relevant because you don't say whether you have any custom actions or WiX util functions (they are still custom actions) that create a user account. If your intent is to replace the installed MSI with a full upgrade, and a higher versioned product then use MajorUpgrade. So there is some doubt as to whether you're getting an actual full upgrade. (You need a MajorUpgrade element in your MSI to do a proper upgrade). It can't do an upgrade because you have the same ProductCode. So it's not clear to me that you're actually getting an upgrade, depending on what the Burn part thinks you are doing. I suspect that any installed app that you can't uninstall can be resolved by this same process - just haven't run into any other that this on.Īn upgrade MSI requires the MSI to have a new ProductCode, an incremented ProductVersion (in the first 3 fields) and the same UpgradeCode. I then installed a fresh version of ASUS's Smart Gesture from their site. I ran the Program_Install_and_Uninstall.diagcab which run and allowed me to uninstall successfully the Asus SmartGesture program. What I did to get around that was to navigate to the Resources folder and then to the Troubleshooters folder. If I run the exe directly, I get some nasty script error. I downloaded and extracted to my downloads library in a folder called fixitp. This allows you to see the fixit button and to download a portable version of the tool (in case you need to use it on non-networked clients) I installed a Chrome add-in that allowed me to change the user-agent of the chrome browser to thinking I was IE9 and previous version of windows: Mozilla/5.0 (compatible MSIE 9.0 Windows NT 6.1 Trident/5.0) You need to fake the MS site into thinking your pc isn't Win10. I had his same issue and since win10 doesn't allow you to run the fixit tool from the web, I did the following hack to uninstall Asus Smart Gesture on my Windows 10 laptop.
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